Don Rickert Design

HMV Online Retail

www.hmv.com/

The U.K.-based HMV (stands for His Master's Voice) is one of the world's largest retailers of Video and audio media (i.e. DVDs and CDs)

Online Retail Website Re-Do

• User Experience guidance and education
• Field Usability Testing (actual users)
• Usability Review
• Information Architecture (complete site revision)

To learn more about about Don Rickert's work with HMV...

HMV.com

WalMart Online Retail: Walmart.com

www.walmart.com/

• User Experience guidance and education
• Field Usability Testing (actual users)
• Lab Usability Testing (actual users)

To learn more about Don Rickert's work with Walmart on its online retail...

Walmart.com

NCR Retail Self Checkout Terminals

www.ncr.com

New line of Self-Checkout Terminals (now fairly universal in many retail establishments)

• Usability and Ergonomics Research Design
• Usability Review
• Advanced Statistical Analysis

To learn more about Don Rickert's work on NCR Self-Checkout terminals...

NCR Retail Checkout Job Aid for Cashiers

www.ncr.com

APRICOTS, a produce identification reference system for grocery store cashiers. The goal is to save grocery chains the millions of dollars that are lost every year by mis-identification of produce at checkout time.

• Usability Testing and Evaluation
• Depth Interviews
• Observational Research (Ethnography)

For more information on Dr. Rickert's work on APRICOTS...

APRICOTS: System to Teach Cashiers How to Correctly Identify Produce Items by Name