As Director of Consumer Insight and Human Factors at S1 Corportation, Don Rickert's job was to drive product strategy and organizational decisions through clear communication of customer insights derived from secondary and primary consumer research, including surveys, focus groups, usability testing and interviews, combined with rigorous real world observation of real people doing real things (sometimes called “consumer ethnography”). Some of the large software systems that Don and his team have helped to invent are listed below.
- S1 Personal Banking
- S1 Business Banking
- S1 Corporate Banking
- S1 CRM
- S1 Full-Service Banking Solutions (S1 Enterprise Teller, S1 Sales and Service Platform, S1 Banking Call Center)
