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APRICOTS, a produce identification reference system for grocery store cashiers. The goal is to save grocery chains the millions of dollars that are lost every year by mis-identification of produce at checkout time.
For more information on Dr. Rickert's work on APRICOTS...
APRICOTS: System to Teach Cashiers How to Correctly Identify Produce Items by Name
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As Director of Consumer Insight and Human Factors at S1 Corportation, Don Rickert's job was to drive product strategy and organizational decisions through clear communication of customer insights derived from secondary and primary consumer research, including surveys, focus groups, usability testing and interviews, combined with rigorous real world observation of real people doing real things (sometimes called “consumer ethnography”). Some of the large software systems that Don and his team have helped to invent are listed below.
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Dr. Rickert has been involved in a large number of Online Reference Systems and Interactive Job Aids. He created some of the earliest hypertext references, many years before the existence of the Internet or the World Wide Web. To see the particulars on some of these older projects, as well as more recent web-based systems, see...
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CRM and Bank Branch Teller Systems Prototypes
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CRM and Bank Branch Teller Systems Prototypes
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Bank of America (under contract to GoldLeaf)
New Check processing and imaging “backroom” system, cross-continental work coordination/communication system
Interface with physical check sorting equipment
Note: Long-term consulting engagement
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New Bank Teller System by S1 Corporation--Customer Service for Bank Branch Tellers
For more information on Enterprise Teller...
Also, see the presentation below, which has some usability testing video of an Enterprise Teller prototype.
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New system to interface with the major shipping firms to complement a proprietary physical container technology and logistics systems for high-value fragile items
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The Brain Attack (Stroke) Virtual Conference, part of the National Medical Practices Knowledge Banks project (funded by the National Institute of Standards and Technology) was an on-line, intelligent multimedia desk reference (including text, audio, narrated surgery video, relevant medical images and virtual reality simulations) for medical specialties (initially neurosurgery). Users include medical professionals and students.
The project was conducted by a consortium comprising NIST, NCR, AT&T, Allegheny-Singer Research Institute, Allegheny General Hospital, Allegheny University of Health Sciences, Carnegie-Mellon University and Clark-Atlanta University. The planned system included support tools and services that facilitated the capture, organization, access to, and use of expert experience and knowledge. These tools and services included computer-supported conferencing, “synthetic interviews” with experts, illustrative cases and patient management plans, on-line references, medical procedures video and case data.
On this huge project involving many teams, Don Rickert played a key leadership role in conducting needs finding (ethnographic field study), participatory design (scenario-based design), formal task/scenario representation, user interface design and usability evaluations.
For more information...
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