Don Rickert Design

Don Rickert's Current Resume and Supplemental Background Documents (UPDATE)

Professional Resume:

The following is the current "short" Curriculum Vitae (CV) for Donald Rickert, Ph.D., IDSA. "Short" means that it does not contain Don's bibliography and certain other appendices, which are available upon request.

• Download Don_rickert_resume_short_4-22-13 (PDF)
  

• Link to Professional Recommendations (downloadable PDF available)

 

Patent Litigation Expert Witness Experience:

Documents Related to Dr. Don Rickert's Patent Litigation Expert Witness Credentials

Designated EliteXpert by IMS ExpertServices

• Professional Recommendations, including Expert Witness Work (online profile and downloadable PDF)
• Patent Litigation Expert Experience Summary (online summary and downloadable PDF) 
• Product Design & User Interface Design (online profile and downloadable PDF)
• Musical Instrument Design (online profile and downloadable PDF)

 

Additional Resources Related to Don Rickert's Product Design, Design Research and Management Consulting

The following documents relate more to Product Design, Management Consulting and Design Research consulting rather than Patent Litigation Expert Witness Services specifically.

• Download Don Rickert Design Ethnography Examples (PDF)
  
• Download A Model for New Product Development by Don Rickert (PDF)
• Download Examples of specific physical device experience table (PDF)
• Download Examples of specific interactive systems and enterprise software (PDF)

Don Rickert Research and Design: User Experience, Usability and Design Consulting

Wiederholt & Rickert Partners, LLC, doing business primarily as Don Rickert Research & Design™, has a significant a track record of work focused on developing Useful, Usable and Appealing products; including interactive and transactional systems, as well as goods and services.

Don Rickert Research & Design™ has provided PRACTICAL consulting focused on critical New Product Development (NPD) services to companies that want to create a successful new product (or fix a flawed or outmoded existing product). These critical services have included:

• Process Refinement and Project Management
• Design Research and UI Design
• Product Concept Development and Prototyping
• Market Research and Consumer Insights Research (quantitative/statistical as well as qualitative, including ethnography)
• UX (User Experience)
• Human Factors, Ergonomics and Usability

Significant Track Record in the Following Industries:

• Retail
• Insurance
• eCommerce
• Pharmaceutical
• Consulting (e.g. work on consulting firms' public websites)
• National Security
• Software
• Finance and Banking
• Shipping-Supply Chain-Logistics
• Medical
• Interactive TV
• Music, Musical Instruments and Media
• Fine Art

Extensive Expertise with the Following Types of Products: (Link to Industry x Product Type Tables)

• Online References (various domains)
• Customer-Facing Websites
  • Online Shopping
  • Marketing / Educational 
  • Other Sales (e.g. insurance rate quotes) 
  • Corporate Websites 
  • Online Banking
  
• Internal Interactive Systems for Customer-Facing Jobs
  • Customer Relationship Support 
  • Job Aids (e.g. Training)
  
• “Back Room” Operations
  • e.g. Interactive support systems (usually transactional in nature) used by employees with NON-customer-facing jobs...often interface with physical devices such as check-sorting equipment in bank processing centers
  
• Television UI
• Physical Devices
  • Retail Checkout Terminals
  • ATMs
  • Remote Control Devices
  • Set-top Boxes
  • Musical Instruments

Key differentiators from similar firms:

• Deep experience in helping other companies develop or modify their existing Product Development Process (typically some variation of the Rational Unified Process or RUP)
• Experience and know-how in improving interactive (e.g. web-based) and transactional (e.g. things like financial and supply-chain systems) systems as well as physical products (i.e. things that people buy and use)
• True expertise in BOTH quantitative methods (e.g. statistical modeling, conjoint analysis, cluster analysis, etc.) AND qualitative methods such as ethnography and depth-interviewing, which are often done together.
• A well-developed process for providing our clients with ACTIONABLE INSIGHTS; in other words, discoveries and insights from real people that focus and drive product development.