Don Rickert Design

HMV Online Retail

www.hmv.com/

The U.K.-based HMV (stands for His Master's Voice) is one of the world's largest retailers of Video and audio media (i.e. DVDs and CDs)

Online Retail Website Re-Do

• User Experience guidance and education
• Field Usability Testing (actual users)
• Usability Review
• Information Architecture (complete site revision)

To learn more about about Don Rickert's work with HMV...

HMV.com

State Farm (Auto Insurance Division) Insurance

www.statefarm.com/

State Farm Auto Insurance Rate Quote Website Revision. Dr. Rickert and associates consulted extensively on the usability, usefulness and appeal on State Farm's Auto Rate Quote website.

• User Experience consulting
• Usability Testing
• Design Research and guidance to Designers

NCR ATMs

www.ncr.com

New  “Portable” (less than 2 tons) ATM to Compete with Diebold’s “Portable” ATM

• Usability and Ergonomics Research Design (100 research subjects)
• Maintain good relations with NCR Design Team in Dundee, Scotland
• Project Management and Logistics
• Obtaining working ATMs from both vendors (had to purchase Diebold through “gray market”)
• Advanced Statistical Analysis

To learn more about Don Rickert's work on NCR ATMs...

NCR Retail Self Checkout Terminals

www.ncr.com

New line of Self-Checkout Terminals (now fairly universal in many retail establishments)

• Usability and Ergonomics Research Design
• Usability Review
• Advanced Statistical Analysis

To learn more about Don Rickert's work on NCR Self-Checkout terminals...

Enterprise Software Systems

As Director of Consumer Insight and Human Factors at S1 Corportation, Don Rickert's job was to drive product strategy and organizational decisions through clear communication of customer insights derived from secondary and primary consumer research, including surveys, focus groups, usability testing and interviews, combined with rigorous real world observation of real people doing real things (sometimes called “consumer ethnography”). Some of the large software systems that Don and his team have helped to invent are listed below.

• S1 Personal Banking
• S1 Business Banking
• S1 Corporate Banking
• S1 CRM
• S1 Full-Service Banking Solutions (S1 Enterprise Teller, S1 Sales and Service Platform, S1 Banking Call Center)

For more information on this long story...