Don Rickert Design

Don Rickert's Current Resume and Supplemental Background Documents (UPDATE)

Professional Resume:

The following is the current "short" Curriculum Vitae (CV) for Donald Rickert, Ph.D., IDSA. "Short" means that it does not contain Don's bibliography and certain other appendices, which are available upon request.

• Download Don_rickert_resume_short_4-22-13 (PDF)
  

• Link to Professional Recommendations (downloadable PDF available)

 

Patent Litigation Expert Witness Experience:

Documents Related to Dr. Don Rickert's Patent Litigation Expert Witness Credentials

Designated EliteXpert by IMS ExpertServices

• Professional Recommendations, including Expert Witness Work (online profile and downloadable PDF)
• Patent Litigation Expert Experience Summary (online summary and downloadable PDF) 
• Product Design & User Interface Design (online profile and downloadable PDF)
• Musical Instrument Design (online profile and downloadable PDF)

 

Additional Resources Related to Don Rickert's Product Design, Design Research and Management Consulting

The following documents relate more to Product Design, Management Consulting and Design Research consulting rather than Patent Litigation Expert Witness Services specifically.

• Download Don Rickert Design Ethnography Examples (PDF)
  
• Download A Model for New Product Development by Don Rickert (PDF)
• Download Examples of specific physical device experience table (PDF)
• Download Examples of specific interactive systems and enterprise software (PDF)

Industry by Product Matrix for Don Rickert Research and Design

Download Industry by Product Matrix (the matrix below in PDF document form)

Download a table containing specific project summaries and links to details on each project 10-7-10 (PDF)

	Customer-Facing Websites					Internal Interactive Systems for Customer-Facing Jobs		“Back Room” Operations	Physical Devices
Industry	Online Shopping	Marketing / Educational	Other Sales (e.g. insurance rate quotes)	Corporate Website	Online Banking	Customer Relationship Support	Job Aid	Interactive	Retail Checkout, ATMs, Remote Control Devices, Set-top Boxes
Retail	X			X		X	X		X
Insurance		X	X	X	X	X
eCommerce				X			X		X
Pharmaceutical		X		X
Consulting		X		X
Defense		X		X
Software		X		X	X	X		X	X
Financial				X	X	X	X	X
Shipping/Supply Chain/Logistics						X	X	X
Medical		X					X
Interactive TV			X	X					X

 

Note: “Retail” and “eCommerce”, while related, have distinct meanings here. Retail refers to organizations that sell goods. eCommerce refers to organizations that produce systems and equipment to support the Retail as well as the Banking industries.

Ethnography Examples: Don Rickert Research & Design

The document, which you may download, describes a number of ethnographic studies (WITH THE IMPORTANT DESIGN INSIGHTS) conducted by Don Rickert Research & Design or in which we participated significantly.

Download Don Rickert Research & Design Ethnography Examples with Design Insights

Downloads from Ethnography in the Fuzzy Front End of Product Development

For those who attended Jay Heisler's (of UPS) and Don Rickert's (of Wiederholt & Rickert Partners, LLC) presentation on Ethnography in the Fuzzy Front-End of Product Development, thank you--you were a wonderful audience. We have broken the PowerPoint into four parts for download, as the presentation is quite large.

If you have any questions or problems with downloading, please do not hesitate to call Don Rickert at 404-713-3750 or email him at drickert@bellsouth.net.

• Download Main Presentation (PowerPoint)
• Download Examples of Traditional Techniques images (linked PowerPoint)
• Download Observations in a Mega-Store images (linked PowerPoint)

• Download What Does Ethnography Look Like? images (linked PowerPoint)

Acrobat Version of Ethnography in the Fuzzy Front End of Product Development

A number of attendees at the recent American Marketing Association presentation by Jay Heisler (UPS) and Don Rickert (Wiederholt & Rickert Partners) and colleagues have requested an easily printable version of the presentation. Here it is (a zipped Acrobat file):

Download Ethnography in the Fuzzy Front-end of New Product Development print version 5-22-06 (zipped)