Don Rickert Design

Enterprise Software Systems

As Director of Consumer Insight and Human Factors at S1 Corportation, Don Rickert's job was to drive product strategy and organizational decisions through clear communication of customer insights derived from secondary and primary consumer research, including surveys, focus groups, usability testing and interviews, combined with rigorous real world observation of real people doing real things (sometimes called “consumer ethnography”). Some of the large software systems that Don and his team have helped to invent are listed below.

• S1 Personal Banking
• S1 Business Banking
• S1 Corporate Banking
• S1 CRM
• S1 Full-Service Banking Solutions (S1 Enterprise Teller, S1 Sales and Service Platform, S1 Banking Call Center)

For more information on this long story...

Check Processing System for Large Financial Institutions

Bank of America (under contract to GoldLeaf)

www.goldleaf.com/

www.bankofamerica.com/

New Check processing and imaging “backroom” system, cross-continental work coordination/communication system

Interface with physical check sorting equipment

Note: Long-term consulting engagement

• Depth Interviews
• Observational Research (Ethnography)
• Usability Evaluation
• Information Architecture
• UI Design

For more information...

S1 Corporation Enterprise Teller

http://www.sone.com/

New Bank Teller System by S1 Corporation--Customer Service for Bank Branch Tellers

• Depth Interviews
• Observational Research (Ethnography)
• Usability Evaluation
• Usability Testing
• Terminology Studies
• Attractive Quality Studies
• Information Architecture
• UI Design

For more information on Enterprise Teller...

Also, see the presentation below, which has some usability testing video of an Enterprise Teller prototype.

Eggs Overnight

www.eggsovernight.com

 

New system to interface with the major shipping firms to complement a proprietary physical container technology and logistics systems for high-value fragile items

• Depth Interviews
• Observational Research (Ethnography)
• Usability Evaluation
• Information Architecture
• UI Design