For those who attended Jay Heisler's (of UPS) and Don Rickert's (of Wiederholt & Rickert Partners, LLC) presentation on Ethnography in the Fuzzy Front-End of Product Development, thank you--you were a wonderful audience. We have broken the PowerPoint into four parts for download, as the presentation is quite large.
If you have any questions or problems with downloading, please do not hesitate to call Don Rickert at 404-713-3750 or email him at drickert@bellsouth.net.
